Policies

The BloomBox Plant Guarantee

BloomBox guarantees the quality and growth success of any live plant or shrub until the end of the calendar year (December 31st).

Plant guarantees are offered on items with selling prices over $10. We do reserve the right to refuse a guarantee in some instances.

  • Refunds & Returns

    We understand that buying plants online is a new experience, and we want you to be 100% satisfied with your purchase. To ensure your satisfaction, we have included a photo of the actual plant you will receive on each plant’s page. It’s important to remember that our plants are succession planted and stages and sizes will vary throughout the year. If you are unhappy with a plant you receive, contact us within 14 days of purchasing for a solution or a full refund. Any quality claims made after 14 days would result in a store credit to be used on future purchases.

    BloomBox offers a guarantee on any plant purchased for more than $10 until the end of the calendar year. If a plant (that was purchased for $10 or more) is planted correctly and dies, you will receive a store credit for that plant. *Please note, we do not issue credits for any plants that are not planted or removed from their original nursery pots. You must plant your plant into the ground or a larger pot, in it’s correct conditions, in order for your credit to be issued.

  • Missing Items

    On rare occasions, we do miss an item when packing orders. Because all orders are hand-delivered by our staff, we are unable to replace a missing item from your order. Our policy is to refund you for the missing item. If you are missing an item when you receive your order, please notify us via our contact page.

  • Cold Temperatures & Spoilage

    We do NOT offer refunds for items that have been purchased and are damaged due to frost after they are delivered. If you purchase items during cold months, its your responsibility to cover them and keep them protected. We DO offer refunds for unhealthy, damaged or dead plants not related to frost, and we offer refunds on items over $10 that die within the calendar year (see above).

We reserve the right to cancel any order at any time. Evidence of coupon fraud, rudeness to our customer service staff or repetitive service issues are several examples that our team will not allow.